Policies

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General Information Terms and Conditions of Offer to Sell

Terms

ALL Customers must have their orders prepaid by Check or Credit Card (via Paypal). Unless authorized in advance.

Returned Merchandise

Custom imprinted merchandise CANNOT be returned for credit.

NSF Checks

A $27.00 service fee will be charged on all checks returned due to non-sufficient funds.

Production & Shipping Time

Production time on CUSTOM merchandise begins on the date Concession Solutions, Inc. receives a signed customer proof. Production time excludes shipping time. All order acknowledgements will show a scheduled ship date. Every effort will be made to meet this date. Some orders may be shipped before this date.

Rush Orders

We do NOT charge extra for rush orders and do our best to accommodate our client's timelines. Please call for availability of production times.

Packaging

Standard packaging included. Call for quote on special packaging. Any special packaging requirements must be confirmed in writing.

Shipping

There is a $5.00 minimum shipping and handling charge on all orders.

We use the USPS and FedEx Ground, FOB Shoreline, WA, for shippments within the contiguous 48 United States. We use USPS or FedEx Express, FOB Shoreline, WA., for all international orders plus Alaska and Hawaii.

(2nd, 3rd & Next Day Air Available upon request -- Call for quote).

Acknowledgements

We will acknowledge all orders via fax or e-mail. Any changes made after acknowledgement in the order may incur additional cost and production delays.

Cancellation Charges

Work completed up to the cancellation of the order will be charged.

Prices & Minimums

All prices are subject to change without notice per our price sheet. Minimum 1 button.

Artwork

Complete computer file supplied on disk or e-mailed to our specifications. Refer to layout guides. WE RESERVE THE RIGHT TO DETERMINE WHAT IS CAMERA READY ARTWORK.

Telephone Orders

Large orders or orders requiring many changes must be mailed, e-mailed or faxed to reduce the possibility of errors. CONCESSION SOLUTIONS, INC. WILL NOT BE RESPONSIBLE FOR ERRORS ON TELEPHONE ORDERS! Quotes given over the phone are subject to change after seeing artwork.

Overruns/Under runs

While we try to make every effort to ship exact quantities ordered a 5% over run or under run will be considered complete.

Copyright Laws

The customer assumes full responsibility for all claims and/or litigation arising from alleged infringement of licenses, patents or copyrights on any requested design or copy.

Reorders

Orders are held for two years from the original invoice date. When reordering, please specify company name, invoice date & invoice # to assist us in locating the original order.