Recent Projects and what our Clients have to Say...
University North Texas
Outside of my time at Cal-Berkeley, Theresa has been a tremendous resource for me while I served as Assistant Concessions Manager at Texas A&M and Director of Concessions at the University of North Texas. When I have a specific question regarding a new menu item, a challenging operational problem, or trying to find ways to grow revenue, she is the first person I think to contact. I highly recommend Theresa and Concessions Solutions for any project under consideration..
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Merriweather Post Pavilion
Their extensive experience and hands-on proactive approach to consulting along with their dedication to provide countless hours of work helping our team open the 2016 season, has been a positive experience for our team. The principals do not simply act as directors; they are actively engaged in finding solutions and streamlining your operation at all levels.
Here are a few things that Concession Solutions Inc. accomplished while meeting our goals and time frame:
• Worked with our office staff, distribution staff, and management team to get all aspects of the operation up and running for the season
• Provided final design layouts for each of the stands and worked with construction crews to fine tune the design as it was build
• Revamped all portable locations
• Helped our management team purchase the right equipment at the right price for the job
• Reworked our menu and pricing
• Designed employee manual
• Developed staff training program
• Designed money room and procedures for the events
• Developed event reports specific to our facility
• Developed product cost structure, order guides and inventory reports
• Worked with our new POS system and set up most of the data entry for the opening
• They are available to our team throughout the season to make sure transition continues to be successful
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University of Utah
University of Utah Stadium & Arana Event Services took over the concessions and catering operations from the Utah Athletic Department. Utah Stadium & Arena Event Services Management hired Concession Solutions to assist with the transition and setup of the new concession management department. Concession Solutions first evaluated the operations during the 2013 football season to determine if the management should remain in house and continue to build a first class operation or place the concession and catering out to bid.
Once it was determined that the concession operation was going to remain in house, Concession Solutions was given the task of redesigning all the concession locations to be remodeled prior to the 2014 football season starting. We have provided initial design layouts, equipment specs and are awaiting an Architect firm to be hired to move onto the final design phase before construction begins in the spring.
Concession Solutions has been working with the Utah Stadium & Arena Event Service management team over the course of the 2013 football season and into the winter and spring sports. We have revamped the menu, product selection, money handling procedures, event procedures, accounting procedures, NPO development, coaching them on event scheduling, reviewed all contracts with vendors and NPO groups, and worked side by side with the management team during events to teach concessions operations.
The first two football games in the 2014 season were a huge success. Increasing the perhaps over 125% from the previous year. The first game had a record percap of $8.92 and the second game was close to that as well.
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Rochester Institute Technology
RIT Dining operates the concession operations for two sports complexes. They are building a new Hockey arena and have hired Concession Solutions to assist with the design and layouts of the concession locations. Concession Solutions was brought in five days prior to the deadline to make changes to the concession operation design. We redesigned the menu, pricing and completely redesigned each of the concession spaces with specifications for new equipment now needed for the concession operation. We continue to work with the management team to finalize portable cart locations throughout the concourse.
Concession Solutions continues to work with the RIT management team to improve the current operation that will remain in place at one of the sports complexes.
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University of California - Berkeley
Cal Berkeley Dining was awarded a 15 year contract to operate the concessions and catering operations for the Cal Athletic Department. Prior to Cal Dining taking over the concessions and catering operations on July 1st, 2012, from a national contract company, Cal Berkeley Dining services hired Concession Solutions to assist with the setting-up and opening of their new concessions operations. Concessions Solutions first priority was to assist with the final design and operational layout for the concession stands within the newly renovated Football stadium that opened September 1, 2012. We worked with the on-site construction contractors, architecture teams from the athletic department and Cal Dining, capital project management, equipment companies and Cal Dining’s management.
As Concession Solutions was working on the final design, we were also assisting Cal Dining’s management team with all aspects of setting up the new concessions operation. This included hiring a new on-site concession management team, equipment purchases and arranging all food and supply purchases for the first year of operation. We set-up the internal management infrastructure including: documentation, inventory control, and sales reporting. Concession Solutions worked with Cal Dining’s management team to finalized contracts with subcontractors and Non Profit Organizations that are being used as the labor force in the concession stands. We remained on-site through the second home game to help ensure a successful opening. As a direct result of our assistance, sales were increased 35% in all venues over the previous contract company.
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University of Notre Dame
January 5, 2011
RE: Reference for Concessions Solutions Inc.; Theresa Traulsen, President
Without reservation I highly recommend Concessions Solutions as a consultant for any concessions related project. The University of Notre Dame has utilized the services of Concessions Solutions on multiple occasions and have found their work to be professional, comprehensive and conducted with high integrity.
Theresa Traulsen has impressive industry knowledge gained from practical experience and many years of exposure to both university and professional concessions operations throughout the country. Theresa shows commitment to the project at hand and will take the necessary time to complete work in a thorough and comprehensive manner. Theresa is a credible industry leader with the ability to effectively communicate to people at all levels from stand operators to university senior leadership and corporate executives.
The University of Notre Dame has benefitted from its association with Theresa and would eagerly retain her consulting services again if the situation arises. I am available to respond to questions regarding Concessions Solutions, Inc.
Sincerely,
David R. Prentkowski Director Notre Dame Food Services
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Other Client Comments can be found here.