- Written by ErikT
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Register for the next CMT course
Register for the June 9-11, 2017 Concession Manager Training
- When: June 9-11, 2017
- Where: University of North Texas, Denton, TX
- All Classes will be held at the University of North Texas
Note: You can only register one participant at a time.
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- Written by ErikT
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Some of our other projects and what the clients had to say...
Ohio State University
The Ohio State University and Athletic Department decided to bid out the concession and catering operations. We recently assisted developing the bid proposal response to obtain the concessions and catering operation in-house. We developed a proposal with the Ohio State Food Service Department to show the in-house operation was the right choice.
Click Here to view the letter.
Modesto A's Baseball
Designing the layout of the concessions, worked closely with the Architects during the construction phase, lined up equipment purchasing, equipment delivery, menu development, staff hiring and training, sub contractor development, management training and set up the accounting systems.
Provided them with monthly visits to continue staff and management training development during the first year.
"We found that you (Concession Solutions) have created an outstanding concession layout and design. Short lines and high percaps have become the norm out here - regardless on the size of our crowds… Our fans have noticed a difference - we owe that to you."
David Gottfried
General Manager
Modesto A's Professional Baseball Club
Click Here to view the letter.
Spokane Indians
Provided and on-site review of their concession operation. The extensive report we provide allows them to examine their operation from a new perspective and make changes in the future that will increase the profits.
Click Here to view the letter.
High Desert Mavericks
Provided and on-site review of their concession operation. The extensive report we provide allows them to examine their operation from a new perspective and make changes in the future that will increase the profits. We provided them with 20+ recommendations that more than paid for the consulting services.
The on-site evaluation includes evaluating the menu, pricing, product cost structure, possible sponsorship and rebate programs available based on their menu, equipment, equipment placement, stand design, staffing, point of sales speed, customer satisfaction, food handling procedures and ways to increase the profitability to the team.
"…Concession Solutions team was extremely well-prepared, thorough, friendly and most importantly, productive. Concession Solutions reviewed our game day operations, personnel, financial performance and team history in order to issue an accurate and complete overview."
"…In an era when many operators turn to outside concessionaires instead of making the most of their concession opportunities, Concession Solutions stepped up to allow the Mavericks maximize concessions revenues. In fact, any one of the Concession Solutions' 20 + recommendations probably paid for the cost of the consultation."
"This preparation, comprehensive overview and on-going service make it a pleasure to do business with Concession Solutions."
Steve Pastorino
General Manager
High Desert Mavericks
Click Here to view the letter.
University of Northern Iowa
We reviewed the current concessions operation then we developed a Request for Proposal that fit the needs of the University and their future operation, we assisted them with the bid process, selection of a new concessionaire and finally a contract between the University and Concessionaire.
We also provided the University assistance with the Soft drink bid and selection process of their future soft drink company contract.
"Thank you for the excellent consulting services you have provided to the University of Northern Iowa Athletic Department regarding our concession and soft drink vending bids."
"Your expertise, understanding, and thoroughness were extremely helpful as we worked through the process that our University had not gone through in over ten years. Because of your efforts, we expect to see a 40% increase in concession revenue and tens of thousands of dollars in promotional revenue from Pepsi. These are funds we never received before and will be very helpful as we work to increase the competitiveness of our sports."
Chris Ritrievi
Director of Athletics
Northern Iowa University
Click Here to view the letter.
Bakersfield Blaze
We provided an on-site evaluation of the concession operation. We evaluated the menu, pricing, product cost, equipment, equipment placement, stand design, staffing, point of sales speed, customer satisfaction, food handling procedures and ways to increase profit for the team.
We also provided their first year manager with advice and suggestions on how he could better the operation this season and in future seasons.
"…We are always looking for better ways to improve ourselves in every area of our operations and really do appreciate you taking the time to come see us while you were in California."
Susan Wells
Assistant General Manager
Bakersfield Blaze
Click Here to view the letter.
University of Georgia
Fine Host Concessionaire - On site management has been using our Concession Management for Windows software since the 1996 Olympics.
Binghamtom Mets
The team has been using our Concession Management for Windows software since 1997.
Click Here to view the letter.
University of Washington
We provided the Athletic Department assistance in extending the concession contract by writing a new agreement. In this process we improved both the financial and operational terms of the contract.
"…The professional insights that your company provided during this process were very helpful in improving both the financial and the operational terms of the contract. Thank you also for drafting the terms of the contract and the related schedules and for the response time to comments and questions. I would not hesitate to ask your company for assistance in the future."
Paul King
Associate Athletic Director, Business and Finance
University of Washington
We also provided management for the NCAA Championship merchandise sales. We organized the entire operation, coordinated delivery and ordering of merchandise, displays, storage and sales at the actual events
Click Here to view the first letter.
Click Here to view the second letter.
University of Nevada
We assisted Marriott Corporation in the development of their bid proposal for the concessions food service operation.
Fresno State University
We assisted Marriott Corporation in the development of their bid proposal for the concessions food service operation.
Fresno Convention Center
We analyzed the entire concession and merchandise operation prior to developing the Request For Proposal. We worked closely with the Convention Center management and City to produce a detailed RFP. We were part of the team that reviewed the proposals and selected the best concessionaire for the facility. Concession Solutions provided our findings in an oral report to the City Counsel for their final vote regarding the selection of the concession company.
"We selected Concession Solutions as our consultant to assist us with this process based on letters of recommendations from facilities similar to ours as well as Theresa Traulsen's demonstrated expertise in the field gleaned through interviews…
We have been very impressed with the work completed so far. The RFP is now in the final stages of legal approval. Mrs. Traulsen has been a thorough, knowledgeable and extremely responsive consultant… Turnaround time has been exceptionally prompt, and she had impressed us with her productivity and ability to stay on schedule. She is adept in analyzing financial issues as well as potential product advertising revenues.
We feel that we have received excellent service as well as being cost effective. By contracting for their services we gained valuable insight and perspective regarding our specific concession opportunities. Consequently, we enthusiastically recommend Concession Solutions and welcome the opportunity to provide further information should it be helpful to your decision."
Michael J. Sweeney
Administration Manager
Fresno Convention Center
Click Here to view the letter.
Carolina Mudcats Baseball
Concession Solutions provided the Mudcats management with detailed layouts of their new concession and skybox pantry. The layouts included detailed placement of counters, all equipment, plumbing, and electrical. Concession Solutions researched all equipment needs, health department and building codes as well as necessary details required by the Architect.
"During the past year the Carolina Mudcats incorporated a complete restructuring of Five County Stadium… Mrs. Traulsen ran "point" for this operation, and produced layouts for our brand new concession facilities and skybox pantry.
Theresa has a very good knowledge of concession layout and accounting procedures, and proved to be very responsible and dedicated."
Joe Kremer
General Manager
Carolina Mudcats Professional Baseball
Trenton Thunder
We provided an on-site evaluation. We evaluated the menu, pricing, product cost, equipment, equipment placement, stand design, staffing, point of sales speed, customer satisfaction, food handling procedures and ways to increase commissions to the team from the concessionaire.
Rancho Cucamonga Quakes
They were going into the last year of their contract with the concessionaire and wanted Concession Solutions to review their contract and provide areas where changes and improvements could be made in the next contract agreement with a concessionaire. We evaluated the contract, menu, pricing, product cost, equipment, equipment placement, stand design, staffing, management, point of sales speed, customer satisfaction, food handling procedures and ways to increase commissions to the team from the concessionaire.
Hickory Crawdads
We provided and on-site evaluation. The on-site evaluation includes evaluating the menu, pricing, product cost structure, possible sponsorship and rebate programs available based on their menu, equipment, equipment placement, stand design, staffing, point of sales speed, customer satisfaction, food handling procedures and ways to increase the profitability to the team.
"We implemented several of you ideas immediately and look to implement several more next season. It was good for myself, our concession director and our stand managers to hear suggestions from someone "outside" the organization."
David Hass
General Manager
Hickory Crawdads
Click Here to view the letter.
Shriners Circus
We provided an audit of services to the concessions and merchandise sales operations.
"…(Concession Solutions) provided a very thorough audit of services as it relates to concessions and improving sales… recommendations and observations gave us the information to hold our third party accountable…This not only led to more circus income in this area than ever before, but has also provided suggestions to improve this number significantly in the future.
(Concession Solutions)…experience and suggestions in the merchandising area has led to our implementation of programs which we believe will make our revenue grow over 400%."
Tom Stebbins
Executive Director
Spokane Shriners Circus
Portland International Raceway
We evaluated the raceway concession operation at small events and large Indy races. Provided assistance with the process of developing the RFP.
"I wanted to let you know how much we appreciate your assistance and advice in setting up the process to select a food and beverage concessionaire for Portland International Raceway."
"Especially helpful was your research into the revenue potential of the facility and your analysis of the operations available to us to provide the service. …The process is now complete and the new concessionaire has been selected. It was by far the most efficient such process I have been involved in."
Fontaine Hagedom
Manager
Portland Parks Enterprises Division
Click Here to view the letter.
Washington State University
Concession Solutions was asked to review the concessions operation and advise the University on future concessions contracts. We looked at all options such as going in-house, extending the current contract, going out for public bid or going out to bid for a management fee contract.
The extensive report submitted reviewed all options and the estimated amount of revenue each would generate for the University.
"… On their own initiative,…(Concession Solutions)…expanded their review…demonstrating how we could improve our operation with the concepts of economy of scale. Only by getting to know us, could they have broadened their scope and included such a constructive element… Never were any of their recommendations threatening. They made the effort of spending time with the individuals essential in this part of our operation, and to a person earned their respect… They did not attempt to fit us into some standard mold, but adjusted their approach and report to the idiosyncrasies they found at WSU…By the time they competed their study, there was no question in my mind they were the experts of our operations, knowing more about our strengths and weaknesses than we did. Then, to further demonstrate their professionalism, they proceeded to educate us within their report in a positive manner. In so doing, we were made aware of alternatives for improvement heretofore unknown to us."
Harold C.Gibson, Jr.
Associate Athletic Director
Washington State University
Click Here to view the letter.
Other Facilities & Clients Our Staff Has Reviewed |
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| Safeco Field Pac Bell GM Place Savvis Center Arena Seattle Center Orlando Arena Kingdome Reunion Arena Sport Mart Place Kamloops, BC Clearwater Threshers High Desert Mavericks Spokane Indians Everett Aquasox Hickory Crawdads Binghamton Mets Visalia Oaks Rochester Red Wings Birmingham Barons Winston-Salem Warthogs Trenton Thunder St. Lucie Mets Vermont Lake Monsters Bakersfield Blaze Modesto A’s Rancho Cucamonga Quakes Carolina Mudcats New Jersey Cardinals Tacoma Rainiers Jacksonville Suns Salem-Keizer Volcanoes Stockton Ports Asheville Tourists CNJJ Architects Pacific Coast Builders Gentry Design Studio Providence Mount St Vincent Pacific Design Associates Warren News & Gift, Pretzel mania Shriner Circus Ripken Management & Design University of Montana |
University of Maryland |
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- Details
- Written by ErikT
- Category: Uncategorised
- Hits: 16793
Concession Manager Training
Next Session
- When: TBD
- Where: TBD
This three day course covers a wide variety of topics including:
- Sales Forecasting
- Setting & Measuring results of Management Goals
- Employee Relations (recruiting, training, retaining valuable employees, corrective action)
- Managing Concessions Stands
- Inventory Controls
- Sales Reporting
Our financial reporting section covers:
- Basic Accounting
- Purchasing
- Analyzing Food Related Sponsorship Contracts
- Financial Reports (weekly, monthly, quarterly, and annual)
- Budgeting
- Forecasting
The catering section covers:
- Menu Management
- Break Even Analysis
- Sales
- Set-up Basics
Our interactive learning environment encourages each student to share their ideas & experience. A valuable part of the class is learning from each other and how different concessions operations handle facility restrictions, special events, staff or NPO (Non-Profit Organization) issues, information related to design problems, and other practical solutions that can be immediately applied.
Each day will end with a quiz of that day’s material and the 2nd & 3rd day begin with a question & answer session from topics covered the previous day.
There will be a field trip to view and review a concessions operation during an event. This year we will observe a sporting event in the local area. Students will review the setup, game-time and closing of this event. We will discuss our findings and observations the following morning in class.
Sample Daily Schedule
- Day one will start at 8:30am – end at 5:30pm Lunch is included in class fee and dinner will be on your own.
- Day two will start at 8:30am – end at 5:30pm. Lunch is included in class fee, dinner is on your own. We will have the field trip this evening to review a yet to be determined sporting event.
- Day three will start at 8:30am and will be done by 5:30pm. Lunch is usually included in fee, dinner is on your own.
We will have some snacks and beverages in class but you are also welcome to bring in your own.
Class is casual attire, you are in class all day so we encourage student to be comfortable.
We encourage students to bring a laptop. The class will be building product cost for each students menu, looking at inventory, price structures, labor analysis, money room paperwork, event reporting. Your lap top should have all your data on there so you can build some forms in class and have for class discussions. (If you prefer to have printouts of the inventory prices that will be fine)
Items that we will ask students to bring to class: current product cost for each menu item (if you have it), sample of weekly or monthly inventor, prices for all items purchased (need this to build product costs), current menu prices, proposed next season changes (if you have it), menu including prices and sizes from your facility, sample of labor report, sample of stand sheets, eaten sheets, spoilage sheets, transfer forms, money room forms, all event summary forms, sample catering menu for game day, sample catering order forms and game day forms used. Bring information regarding any product rebates your concession operation is getting, product sponsorship deals that you are required to purchase (we don’t want the financial arrangements just the names of the products that you must purchase, i.e. Coke, Nathans Hot dogs, XYZ souvenir cup company)
We will also ask students to bring photos of a couple of their busiest concession stands, inside and outside, show the equipment layout, counters, cashier locations, prep spaces, filled with products (if possible). If a prep kitchen is used take photos of that room as well. Food cart photos showing a sample of the different carts you uses to serve food. Layout of the concourse with the carts in place. Have the photos on a thumb drive that we can load on a laptop and look at on a big screen in class.
Registration includes; class manual, daily snacks and lunches.
For more information, contact This email address is being protected from spambots. You need JavaScript enabled to view it..
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Concessions Training DVD
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Concession Solutions has produce a DVD that will help you train your employees and Not-For-Profit groups in the use and setup of the most common concessions equipment. Taking them from startup to cleanup. The DVD runs approximately 46 minutes and includes:
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| Click here to Order 1 copy for $129.95 plus $5 S&H ($134.95 USD total): Click here to Order 2 copies for $200.95 plus $7 S&H ($207.95 USD total): |
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All orders are shipped via USPS and we only ship to the continuous 48 states. For orders outside of this area, please call for a shipping quote. |
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